CASE STUDY: High-Volume Urban Operations - Running Calmly, at Scale
The Challenge: The "Volume Trap"
Operating high-velocity urban rentals in Helsinki leaves zero margin for error. As 2ndhomes scaled past 100 units, the sheer volume of "Back-to-Back" stays created an operational ceiling
They faced the classic Volume Trap: as bookings increased, so did the "noise", manual coordination, firefighting, and the risk of "standard drift." To grow further, 2ndhomes needed to move from managing people to orchestrating a system that ensured:
• Predictable Turnovers: Eliminating the "chaos" of the 11 AM – 4 PM window.
• Institutional Quality: Moving from "good enough" to a data-backed 5-star standard.
• Unified Execution: Bringing internal staff and external partners into a single source of truth.
• Asset Protection: Tracking inventory and laundry production with industrial precision.
The Solution: The Pacho "Operational Backbone"
2ndhomes integrated Pacho as their tireless field engine, shifting from reactive messaging to Autonomous Orchestration.
1. Unified Dispatching (Internal & External)
Pacho removed the middleman. By structuring work shifts and task execution directly in the platform, 2ndhomes now manages internal teams and multiple external partners from one dashboard. Everyone knows their "Next Best Action" without a single WhatsApp message.
2. Predictive Laundry & Production
2ndhomes operates its own laundry-a massive logistical undertaking. Pacho uses future guest data to forecast production needs, ensuring the laundry facility scales its output in lockstep with upcoming reservations. No shortages, no overages.
3. Inventory Control via Real-Usage Data
They eliminated "guesswork" inventory. By tying stock levels to real-time task completion, 2ndhomes avoids last-minute surprises and over-ordering. They now have total visibility into their "burn rate" across the entire 100+ unit portfolio.
4. Feedback-Loop Coaching
Quality is no longer a mystery. 2ndhomes uses guest feedback data within Pacho to coach staff. By identifying top performers and specific areas for improvement, they turned subjective guest ratings into a practical quality-management tool.
The Results: Scale Without Friction
By transitioning to Pacho, 2ndhomes achieved what many operators find impossible: Growth without the added stress.
• Operational Silence: Calm, predictable daily turnovers despite extreme volume.
• Measurable Quality: Substantial, data-backed improvement in cleaning and maintenance scores.
• Optimized Headcount: Faster task dispatching across teams, allowing for higher volume without hiring more coordinators.
• Strategic Foresight: Data-driven planning for laundry and inventory that protects margins.
“Pacho helped us move from reactive coordination to structured, scalable execution. High-volume urban rentals no longer mean operational stress.
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