Terms of Service
Last updated: 2026-01-15
1. Definitions
"Agreement" means these Terms of Service and any applicable Order Form or subscription agreement. "Platform" means the Pacho web application, mobile applications, APIs, and related services. "Customer" or "you" means the entity or individual entering into this Agreement. "Users" means individuals authorized by Customer to access the Platform. "Content" means data, information, and materials uploaded to or generated through the Platform. "Service Provider" means third-party cleaning, maintenance, or hospitality service providers managed through the Platform.
2. Platform Services
Pacho provides an AI-powered operations management platform for short-term rental and hospitality businesses. Our services include automated task scheduling and dispatch, team and service provider coordination, inventory management and tracking, operational analytics and reporting, integration with property management systems, and mobile applications for field operations. We continuously improve the Platform and may add, modify, or discontinue features with reasonable notice.
3. Service Provider Relationships
The Platform enables coordination between Customers and Service Providers. Customer acknowledges that Service Providers are independent contractors, not Pacho employees. Pacho does not control Service Provider work quality or performance. Customer is responsible for vetting and selecting Service Providers. Disputes between Customer and Service Providers are between those parties. Pacho may provide tools to facilitate communication and dispute resolution but is not liable for Service Provider actions or omissions.
4. Customer Responsibilities
Customer agrees to provide accurate and complete information, maintain security of account credentials, ensure Users comply with this Agreement, use the Platform in compliance with applicable laws, not use the Platform for unlawful purposes, not attempt to reverse engineer or compromise the Platform, and promptly notify Pacho of security breaches or unauthorized access.
5. Account Information
Customer must provide accurate business information during registration. Customer is responsible for maintaining current contact and billing information, authorized user lists, and integration configurations. Pacho relies on this information for service delivery and communications.
6. Fees and Billing
Customer agrees to pay fees as specified in the applicable Order Form or pricing plan. Fees are billed in advance (monthly or annually as selected). All fees are in Euros unless otherwise specified. Prices exclude applicable taxes which Customer is responsible for. Pacho may adjust pricing with 30 days' notice, effective at the next billing cycle. Failure to pay may result in service suspension or termination.
7. Termination
Either party may terminate for convenience with 30 days' written notice, effective at the end of the current billing period. Either party may terminate immediately if the other party materially breaches and fails to cure within 30 days of written notice, becomes insolvent or files for bankruptcy, or violates applicable laws in using or providing the services. Upon termination, Customer's access ends immediately, prepaid fees are non-refundable unless Pacho terminates without cause, and Customer may export their data within 30 days.
8. Data and Privacy
Customer retains ownership of all Content uploaded to the Platform. Customer grants Pacho a license to use Content solely to provide and improve the services. Pacho will process personal data in accordance with our Privacy Notice and applicable data protection laws. For EU customers, our Data Processing Agreement (available upon request) governs personal data processing. Pacho implements industry-standard security measures to protect Customer data.
9. Limitations of Liability
To the maximum extent permitted by law, Pacho is not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, revenue, data, or business opportunities, cost of substitute services, or damages exceeding fees paid in the 12 months preceding the claim. These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise). Some jurisdictions do not allow certain liability exclusions, so some limitations may not apply.
10. Indemnification
Customer will indemnify Pacho from claims arising from Customer's breach of this Agreement, Customer's violation of applicable laws, Content uploaded by Customer that infringes third-party rights, and Customer's relationships with Service Providers. Pacho will indemnify Customer from claims that the Platform infringes third-party intellectual property rights, provided Customer promptly notifies Pacho and cooperates in defense.
11. Insurance
Customer is responsible for maintaining appropriate insurance coverage for their business operations. Pacho maintains professional liability insurance covering our services. Pacho is not an insurance provider and does not cover Customer's operational risks, property damage, or liability claims arising from Customer's business activities.
12. Dispute Resolution
The parties will attempt to resolve disputes amicably through good-faith negotiation. If unresolved within 30 days, disputes will be submitted to mediation administered by the Finland Chamber of Commerce. If mediation fails, disputes will be resolved by binding arbitration in Helsinki, Finland. Nothing prevents either party from seeking injunctive relief in appropriate courts to protect intellectual property or confidential information.
13. Term and Renewal
The initial subscription term is specified in your Order Form or selected plan. Subscriptions automatically renew for successive periods of equal length unless either party provides 30 days' written notice of non-renewal. Pricing for renewal periods may be updated with 30 days' notice.
14. Payment Processing
Payments are processed by third-party payment providers (e.g., Stripe). By providing payment information, Customer authorizes charges according to the billing schedule. Payment provider terms also apply. Pacho is not liable for payment provider errors or service interruptions.
15. Force Majeure
Neither party is liable for delays or failures due to causes beyond reasonable control, including natural disasters, war, terrorism, riots, government actions, pandemic, power or telecommunications failures, or third-party service outages. The affected party will provide prompt notice and use reasonable efforts to mitigate impact.
16. Marketing and References
Customer grants Pacho permission to use Customer's name and logo in marketing materials and customer lists, subject to Customer's brand guidelines. Customer may revoke this permission with written notice. Pacho may request participation in case studies or testimonials, which requires separate Customer approval.
17. Intellectual Property
Pacho owns all rights in the Platform, including software, algorithms, user interface, documentation, and improvements. Customer owns their Content. Neither party acquires rights in the other's intellectual property except as expressly granted. Customer feedback may be used to improve the Platform without compensation or attribution.
18. Confidentiality
Each party will protect the other's confidential information using reasonable care and use it only for purposes of this Agreement. Confidential information excludes information that is publicly known, rightfully received from third parties, independently developed, or required to be disclosed by law. Confidentiality obligations survive termination for 3 years.
19. Service Level Agreement
Pacho targets 99.5% Platform availability (excluding scheduled maintenance). Scheduled maintenance will be communicated in advance when possible. Service credits may be available for extended outages as specified in enterprise agreements. Current system status is available at status.pacho.io.
20. API and PMS Integrations
The Platform offers integrations with third-party property management systems and APIs. Integration availability depends on third-party cooperation and may change. Pacho is not liable for third-party system availability, data accuracy, or changes. Customer is responsible for maintaining valid third-party credentials and complying with third-party terms.
21. Acceptable Use Policy
Customer will not use the Platform to violate laws or regulations, infringe intellectual property rights, transmit malicious code or harmful content, interfere with Platform operations or other users, attempt unauthorized access to systems or data, scrape, mine, or extract data without permission, engage in discriminatory or harassing behavior, or misrepresent identity or affiliation. Violation may result in immediate suspension or termination.
22. General Provisions
Governing Law: This Agreement is governed by Finnish law. Entire Agreement: This Agreement constitutes the complete agreement, superseding prior agreements on this subject. Amendments: Modifications require written agreement, except Pacho may update terms with 30 days' notice. Assignment: Customer may not assign without Pacho's consent; Pacho may assign to affiliates or successors. Severability: Invalid provisions will be modified to minimum extent necessary. Waiver: Failure to enforce a right is not a waiver. Notices: Written notices to addresses on file; Pacho may also notify via Platform or email.
23. Contact Information
For questions about these Terms, contact us at legal@pacho.io or write to: Huisku Oy (Pacho), Legal Department, Lapinlahdenkatu 16, 00180 Helsinki, Finland.