CASE STUDY: Tripling a Portfolio with Zero Additional Headcount
The Challenge: The Scaling Paradox
As Come In entered a phase of rapid expansion, they hit the "Scaling Paradox": More properties were creating more chaos. Managing cleaning schedules, reactive maintenance, and ad-hoc inspections across multiple cities was becoming a full-time coordination nightmare. Traditionally, the only solution would be to hire more operations staff-a move that would increase overhead, eat into margins, and slow down the very growth they were working for.
Come In needed a way to break the link between unit count and headcount.
The Solution: Decoupling Growth from Overhead
Come In implemented Pacho as their Operational Orchestration Layer, moving away from manual "man-to-man" marking to a system-led approach.
1. Multi-City Centralization:
Pacho pulled the daily execution of multiple cities into one "Command Center." Instead of regional silos, the leadership team gained a single, real-time view of every turnover and maintenance ticket across the country.
2. Autonomous Task Dispatching:
The "Ad-hoc" era ended. Pacho now handles the logic of who goes where and when. By automating the dispatching of cleanings and inspections based on live PMS data, Come In eliminated the need for a dedicated coordinator to "manage the messages."
3. Proactive Asset Ready-States:
Rather than reacting to guest complaints, Come In used Pacho to surface issues during the turnover window. This ensured units were "Guest-Ready" before the key was even turned, protecting their 5-star reputation during a period of massive growth.
The Results: 300% Growth. 0% Headcount Increase.
By choosing orchestration over hiring, Come In achieved elite-level efficiency in 2025:
• 3x Portfolio Expansion: Scaled to 100+ units in record time.
• Frozen Operational Overhead: Zero additional operations hires were needed to manage the tripled volume.
• Margin Protection: Significant increase in Gross Booking Value (GBV) without the linear rise in labor costs.
• Consistency at Scale: Guest ratings were not only maintained but stabilized across all markets.
“Pacho made it possible for us to scale in a way that simply wouldn’t have worked before. Without automation, our operations team would have had to grow linearly with the portfolio. Now, we grow while staying lean.
The Road to 2026
Come In is on track to double its portfolio again this year. Because their operational foundation is "Tireless," they will do it with the exact same team they have today.
Want to break the Scaling Paradox?
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