Go live without ever going dark
Onboarding is done with you, not to you — data migration, integrations, and training are led by the Pacho team, and your operation keeps running at full speed the entire time.
Your operation can’t pause for an implementation project
Enterprise software onboarding fails in one of two ways: it dumps the setup work on the customer, or it demands a risky hard cutover. Pacho’s onboarding is designed against both. The heavy lifting — data migration, PMS and payroll integrations, workflow configuration — is done by the Pacho team. And nothing switches over until it has already proven itself running in parallel on your real portfolio.
From kickoff to autopilot
- 1
Discovery & mapping
We map your current operation: portfolio structure, internal teams and external providers, existing tools, and the workflows that actually run your day — including the informal ones that live in chats and spreadsheets.
- 2
Data migration & integrations
The Pacho team migrates your properties, units, schedules, checklists, and provider network, and connects your PMS, and where relevant your ERP and payroll. Your team validates; it doesn’t re-enter.
- 3
Configuration
Task creation rules, dispatching priorities, quality standards, and cost structures are configured around how you operate — not the other way around. This is where your operational knowledge gets encoded into the system instead of living in one person’s head.
- 4
Training & parallel run
Multi-stakeholder training: operations managers get the full system, field staff get a lightweight mobile flow they learn in minutes, and external providers are onboarded to receive your work orders. Pacho then runs in parallel on part of your portfolio, and you watch it perform against your current process before anything cuts over.
- 5
Go-live & optimization
Cutover happens portfolio-slice by portfolio-slice, never all at once. After go-live, dispatching keeps learning from your execution data — task durations, workforce reliability, recurring unit issues — so the system is better in month three than in week one.
What we carry, and what we need from you
What we carry
Data migration, all technical integrations, workflow configuration, training sessions for every stakeholder group, provider onboarding, and a named onboarding lead who runs the project end to end.
What we need from you
A point person with decision authority, access to your current systems, and honest answers about how your operation really runs — including the workarounds. The messier the truth, the better the configuration.
Software fails in the field, not in the office
The honest failure mode of operations software isn’t a bad integration — it’s a cleaning team that quietly goes back to the group chat. That’s why field adoption is designed down to the ground: staff receive, accept, and complete work through a mobile flow with nothing to configure and nothing to remember, and where crews already live in WhatsApp or Slack, Pacho meets them there rather than forcing a new app. Adoption isn’t a training problem when the new way is easier than the old one.
Onboarding questions
What buying committees ask before they commit.
The demo includes your onboarding plan
Leave the call with a scoped, step-by-step plan for your specific portfolio and stack.