Superhost at scale, without operational chaos
How Shillinki Rental reached Airbnb Superhost across 170 units in Finland and Spain — by putting operations on autopilot.
The Breaking Point
Shillinki Rental just reached Airbnb Superhost status — a 4.8 out of 5.0 rating across 170 units in Finland and Spain. At that scale, that's rare. The usual story is the opposite: as a portfolio grows, quality slips. For Shillinki, it went the other way.
Shillinki works with multiple outsourced cleaning and maintenance teams across several cities. Before Pacho, tasks came from everywhere — reservations, guest messages, the field — with no real-time visibility and constant manual coordination to hold it all together.
As Tuomas put it: "We actually spent more time coordinating than we did without any ops software." That's the point where operations stop enabling growth and start slowing it down.
The Solution: One System, Everything Connected
With Pacho, every operational signal runs through a single system — and turns into prioritized, assigned work automatically.
Tasks are then continuously prioritized and assigned in real time based on urgency, revenue impact, availability, and location. No manual planning. No rescheduling chaos.
Reservations become cleanings:
Every booking automatically generates the turnover cleaning it requires — no manual scheduling, nothing forgotten.
Messages and feedback become tasks:
Guest messages and feedback are turned into structured tasks by AI, so nothing a guest raises slips through the cracks.
Field findings become action:
What teams find on the ground is structured and prioritized instantly. Nothing gets missed. Nothing waits.
From Managing to Autopilot
The result is a different way of running the business. Instead of coordinating people and tasks all day, operations simply run in the background.
"Thanks to Pacho, we run operations on autopilot," says Tuomas. "We have one property manager per 100 units, and we only react when something needs us."
Why Quality Improved
One shift made the biggest difference: cleaning performance is tied directly to guest feedback.
Month by month, that compounds — better cleaning leads to better reviews, and better reviews lead to Superhost.
- Clear accountability: You see exactly who impacts ratings.
- Coaching on real data: Performance conversations are grounded in what actually happened, not guesswork.
- Unit-specific instructions: Teams get guidance tailored to each property.
The Results
The outcome shows up where it matters — in ratings and in revenue.
- 4.8 / 5.0 Superhost status achieved and sustained across 170 units in two countries.
- Consistent quality improving month over month across the entire portfolio.
- ~€5,000 per apartment, per year in additional revenue from Superhost status alone — on top of the cost savings.
Superhost status alone adds around €5,000 per year in our market — on top of the cost savings.
The Real Difference
Shillinki also uses Pacho's owner portal, giving owners full visibility into operations, complete maintenance history, and real-time property status. That transparency builds trust and reduces owner churn.
At scale, operations don't break because of volume. They break because of coordination. Most tools help you manage that complexity. Pacho removes it — not by adding more workflows, but by making sure operations run on their own.
Now I don't focus on operations at all. Everything runs on autopilot — and we focus on growing the portfolio and delivering better service.
Want Superhost quality at scale?
See how Pacho turns every reservation, message, and field finding into work that runs itself — so quality climbs as you grow.
Book a demo